Our Commitment to You

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Communication and Availability

We will be extremely responsive to every email, phone or text. You can count on us to provide a response within 24 hours – and often much more quickly.

We will be focused on clients that are truly interested and invested in a partnership with a travel professional to provide the best service.

We will ensure these clients are top priority and we can allow enough time to work closely and spend as much time necessary to plan a detailed trip to specification, which is why we have a trip design and management fee.

Attention to Detail

There’s a reason we say we are travel matchmakers and expert vacation planners:

We will ask a lot of questions and listen carefully to you before starting any research and making any recommendations.

We will take the time to understand the reasons behind your specific requests and preferences, so that we can suggest appropriate options and alternatives.

We will ask about your previous travel adventures as well as ideas and wishes for the future so that we can understand your travel dreams and desires. We’ll then share specials and new products and bring them to your attention as they arise.

As our travel relationship continues on, we will revisit your travel preferences to ensure we capture changing tastes, interests and desires.

Trustworthy Advice

As your trusted travel consultant, we will propose and guide you to select travel arrangements that provide the best value and match the amenities and vision you have communicated.

We will only recommend preferred service providers who come recommended and will live up to the quality standards you expect.

We will be honest when we don’t know the answer or need additional insights. In those cases, we will leverage our network of travel colleagues to find the best person to partner with and identify exactly the answer to your question.

We will communicate your unique requirements and preferences and ensure travel providers are aware prior to travel and prepared to provide options and accommodations for you.

Support and Follow-Up

We will be your advocate when unexpected occurrences arise during your trip to ease the stress and provide a seamless travel experience.

We will ask for your feedback after a trip to better understand your preferences and to see how we could improve things the next time.

We will do everything in our power to provide a level of service so exceptional that you will tell your friends, family and colleagues about us.

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