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Heidi & Rhyan Caruso – 20th Anniversary in Playa Del Carmen


“Rhyan and I cannot thank Samantha enough for planning our wonderful 20th Anniversary Trip to Playa Del Carmen! She took care of everything, we basically packed our bags and showed up!

From the minute we started to go through the process of choosing the perfect resort “The Royal” in Playa Del Carmen to working through changing our dates of our trip due to a last minute medical emergency,  she handled it all!!!!

Oh and then there was that 7am call on Sunday morning to her because our flight out of Columbus, OH was cancelled.  Samantha of course handled everything with ease and we were on our way, arriving the same day we had planned! Without her services our trip  really could have been a disaster  but instead it was just the opposite,  we are so grateful!

We cannot wait to plan our next trip with Samantha.”

Trip Detail:

Heidi and Rhyan were looking for somewhere special to celebrate their 20th wedding anniversary. After working with them on a few options, they selected The Royal in Playa del Carmen, a fantastic all-inclusive resort that was recently rated AAA Four Diamond.

Originally, this trip was planned for October, but there was a medical emergency that forced the trip to be postponed. Luckily, the Caruso’s had purchased travel insurance and I was able to get them re-booked for the same resort, submit the claim and have it approved – providing a refund that covered the difference in price. But that wasn’t all.

The morning of their flight out of Columbus, OH their plane was delayed due to mechanical issues forcing them to miss their connection to Cancun, without a second thought they called me for help. Even though I was in Chicago, an hour behind, I was able to get them the re- booking information and airline details so that they could still get to their resort that day.

All in all, I am so happy they loved the resort and really reaffirmed the value a travel professional can play in creating the perfect vacation.


Time of Year:

November 2017



Playa del Carmen – The Royal All-Inclusive Resort


Type of Trip: